• Company: TRANSCOM
• Location: Sec-18, Gurugram
• Position: Customer Success Associate (International Process)
• Salary: Up to 26K to 29K CTC (Cost to Company)
• Experience: 1 year of International experience in Tech Support (COMPULSORY)
• Working Days: 5 days a week
• Week Off: Rotational
• Transportation: Both Way Cabs provided
• Shifts: Rotational
• Requirements:
  • Ability to handle customer queries
  • Excellent communication skills in English
• Interview Rounds: HR Round, Operations Round, Client Round
• Application Method: Reply to the email with an updated resume.

Proper Job Description:

Job Title: Customer Success Associate (International Process)

Company: TRANSCOM

Location: Sector-18, Gurugram, Haryana, India

About TRANSCOM:

[You would typically insert a brief company description here. Since the image doesn't provide it, you'll need to research TRANSCOM to add this section. Example: "TRANSCOM is a leading global provider of customer experience solutions..." ]

Job Summary:

We are seeking a highly motivated and customer-focused Customer Success Associate to join our international team in Gurugram. The ideal candidate will have at least one year of experience in international tech support and possess excellent communication skills in English. As a Customer Success Associate, you will be responsible for handling customer queries, providing timely and effective solutions, and ensuring a positive customer experience.

Responsibilities:

• Provide exceptional customer support via phone, email, and chat.
• Address and resolve customer inquiries and technical issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate teams for resolution.
• Ensure customer satisfaction by providing accurate and helpful information.
• Adhere to company policies and procedures.
• Meet and exceed performance metrics.

Qualifications:

• Minimum of 1 year of experience in international tech support (COMPULSORY).
• Excellent verbal and written communication skills in English.
• Strong problem-solving and analytical skills.
• Ability to handle multiple tasks and prioritize effectively.
• Customer-centric attitude with a passion for providing excellent service.
• Ability to work in a fast-paced and dynamic environment.

Compensation and Benefits:

• Competitive salary up to 26K to 29K CTC.
• Rotational shifts and rotational week offs.
• Both way cab facility provided.
• Opportunity to work in a global organization.
• [Add any other benefits like health insurance, etc., if applicable]

Interview Process:

• HR Round
• Operations Round
• Client Round

How to Apply:

Interested candidates are requested to reply to this email with their updated resume for further consideration.

Important Notes:

• This position is based in Sector-18, Gurugram.
• Candidates must be willing to work in rotational shifts and rotational week offs.
• The original mail mentions the location is Kanpur, Uttar Pradesh, India, but the job is in Gurugram. This is a potential error.