Job Description: Customer Relationship Manager (Grade-VA)

Position: Customer Relationship Manager
Location: Indore
Experience Level: Fresher / Experienced
Qualification: Graduation (Full-time)
Job Role: Customer Service / Inbound Calling Process
Shift Timings:

• Rotational shifts for male candidates
• Women – No shift beyond 8:30 PM, only day shifts
  Work Days: 5 days a week
  Week Off: 2 rotational days a week (No fixed Saturday/Sunday off)

Key Responsibilities:

• Handle inbound customer queries, ensuring they receive high-quality service and support.
• Address customer concerns and provide solutions in a timely and effective manner.
• Maintain a high level of customer satisfaction through active listening and problem-solving.
• Follow up with customers to ensure their concerns are resolved.
• Meet performance targets related to call quality, response time, and customer satisfaction.
• Document customer interactions accurately and follow up on unresolved issues.
• Maintain a professional and positive attitude in all interactions with customers.

Skills & Qualifications:

• Graduation (Full-time) in any discipline.
• Excellent communication skills (both verbal and written).
• Strong interpersonal skills and ability to interact with customers confidently.
• Ability to work in a fast-paced environment and handle multiple customer issues simultaneously.
• Problem-solving attitude and a customer-centric approach.
• Ability to work in rotational shifts (for male candidates), and day shifts for women.

Benefits:

• Competitive salary with attractive incentives.
• Rotational shift work for a dynamic work-life balance.
• Opportunity for growth and career advancement.
• Positive and supportive work environment.

If you're passionate about providing excellent customer service and looking for a challenging yet rewarding role, apply now to be a part of our growing team!