Job Description
✅ Eligibility Criteria
Bachelor's Degree or equivalent qualification.
Good communication skills (written & verbal).
Basic to Intermediate MS Excel knowledge (Pivot Tables & VLOOKUP preferred).
Ability to work in a 24×7 operational environment.
Team player with strong analytical and problem-solving skills.
Experience in Operations or Technical Support is an added advantage.
💼 Job Responsibilities
Monitor transportation operations through Amazon's Network Operations Center (NOC).
Coordinate with carriers, vendors, fulfillment centers, and internal teams.
Resolve transportation and delivery-related issues in real time.
Escalate operational issues to the appropriate teams.
Analyse operational data and identify process improvements.
Maintain service quality while ensuring timely shipment movement.
Deliver an excellent customer experience through effective communication.
Requirements
🎯 Skills Required
Excellent English communication.
MS Excel proficiency.
Analytical thinking.
Customer support and stakeholder management.
Time management.
Problem-solving ability.
Ability to work under pressure in a fast-paced environment.